(Recently sent by the hotel I was staying in when I abruptly 'checked out' via grand-mal seizure)
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Dear David,
Recently, we sent you an invitation to complete a Guest Satisfaction Survey concerning your stay with us at Sofitel San Francisco Bay, where you checked out on June 07, 2009.
We noticed that you did not have time to complete the survey. We are concerned that you may not have responded because we have somehow failed to live up to your expectations.
At Sofitel, we are committed to providing a superior guest experience to each and every one of our customers. Please take a few minutes to tell us how well we met your expectations.
Thank you again for choosing Sofitel, and I look forward to hearing about your stay with us.
Sincerely,
Christophe Julliard
Vice President Quality and Planning
Accor Business and Leisure Hotels North America
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Dear Christophe,
I apologize for not completing my Guest Satisfaction Survey upon my check-out on June 7, 2009. However, you are indeed correct that I did not respond as I lacked ample time to complete the survey. Around checkout time on the 7th, I hurriedly exited the hotel in an ambulance.
Please do not be concerned that you have somehow failed to live up to my expectations. In fact the opposite is true! You have exceeded them! While I was staying at your hotel, your Cancer Detection System worked like a charm. After years of being completely unaware, your hotel helped me discover a pesky tumor that had been growing in my brain for years. Had I not stayed at your hotel, it is completely possible that I never would have made use of this detection tool! (To clarify, by tool I mean the concrete slab in your hotel bar that I smacked me head on). Expectations = Exceeded! In addition, I truly enjoyed your in-house olive bread and pesto sauce. And that means quite a bit because I typically am not a fan of pesto.
However, I do feel obligated to tell you that in the moments after my grand-mal seizure while being wheeled through your lobby on a stretcher (once again the hurry I mentioned), I did notice that there were some leaves that had blown into the pool. As a VP of Quality and Planning, I imagine this would fall below your standards. I assume when I return to your hotel next time, this matter will be taken care of.
Regards,
David Wenzel
Hotel Guest - Room 607; June 1-7, 2009
I really hope you sent this in! If nothing else they'll take care of those leaves...
Posted by: Katie Beverley | June 15, 2009 at 04:17 PM
freaking hilarious!
Posted by: Justin Trapp | June 15, 2009 at 04:28 PM
This is brilliant!
Posted by: Nancy Floyd | June 15, 2009 at 04:40 PM
wow....what a great sense of humor! love it!!!!
Posted by: Melissa Gregersen | June 15, 2009 at 04:50 PM
You are awesome!
Posted by: Jamie | June 15, 2009 at 04:51 PM
That. was. awesome.
Posted by: John Campbell | June 15, 2009 at 05:30 PM
You made my day! Priceless!!
Posted by: Amy | June 15, 2009 at 05:34 PM
Classic.
Posted by: Bri | June 15, 2009 at 05:50 PM
:)
Posted by: Susan C | June 15, 2009 at 05:55 PM
Please send that to them. Please? That is absolutely hilarious!! You and your family are in my thoughts!
Posted by: evie | June 15, 2009 at 06:10 PM
I hope you sent that buddy because there is nothing that peeves me more than a poorly maintained hotel swimming pool.
Posted by: rhythm SOULdier | June 15, 2009 at 06:23 PM
oh my goodness...how foolish is he going to feel
Posted by: Briony | June 15, 2009 at 06:39 PM
I'm laughing so loud, my children are concerned. You are a gem!
Still praying for you in Indiana!
Posted by: Leslie W. | June 15, 2009 at 07:59 PM
Oh my goodness. Hilarious!
Posted by: bethanyfphotography | June 15, 2009 at 08:20 PM
David...(one more person that only knows you and Amy through your blogs) ;) Popped in to let you know that I will be praying for you especially tomorrow morning and wednesday...and then you went and made me laugh. This post is too funny! ;)
Posted by: deb perry | June 15, 2009 at 09:05 PM
Witty, sarcastic, and articulate are three qualities that I can appreciate in any human being, Thank you for cheering me in my moment of pooyness. (real word in a kids world)
Prayers for you and your loved ones being sent up on a regular basis.
Posted by: Tena Lara, Lawrence, MA | June 15, 2009 at 10:53 PM
Classic David! I love it!
Posted by: Gayle | June 15, 2009 at 11:01 PM
hilarious! :)
Posted by: nicole green | June 15, 2009 at 11:52 PM
That has to be the funniest thing ever. Please send it to them.. Keep us updated on you. I'm praying that you'll be a healed..
Posted by: Nicole | June 16, 2009 at 01:40 AM
OMG, that is too funny!
Posted by: Jana Kunz | June 16, 2009 at 09:00 AM
Oh my gosh, this is hilarious! I love it!
Posted by: Stephanie Clifford | June 16, 2009 at 09:48 AM
Man, that is one of the funniest things I have read for the year, and that says alot. You have got to send this in.
Posted by: Carolyn | June 16, 2009 at 10:33 AM
I am laughing so hard. You should send it to them...maybe they'll send you some flowers in the hospital. I am so thankful that you were in the conference room and not your hotel room when you had your seizure. God's timing is amazing.
Posted by: Leslie | June 16, 2009 at 12:31 PM
oh my goodness you have my in tears laughing.. well done you
Posted by: elizabeth | June 16, 2009 at 12:53 PM
David, I came across your website after visiting my friend's facebook account - Christy and Andy Cass. I am 34 years old,a cancer survivor, and living in Rochester, MN working for Mayo Clinic. Although I don't know you, if you and your family ever need anything, please feel free to contact me via email or through the Cass'. (I travel quite frequently for work, so if you are ever in need of a house to crash at, please let me know.) Also, wanted to pass along a website for you if there is ever a time where you and/or wife need some support from others going through the same thing. My friend Jonny Imerman established Imerman Angels, which offers cancer support to individuals by connecting them to survivors who had the same cancer, the same age and gender. They also link up cancer care givers as well. The website is: www.imermanangels.org. I wish you much peace and comfort as you go through this process.
Posted by: Mindy | June 16, 2009 at 01:20 PM